Pocket Fishing
Delete Account and Data
This page is for the app Pocket Fishing by Sim Game Studio. It explains how to delete your Pocket Fishing data, in the app or by email, and what each route covers.
Delete in the app
- Open Pocket Fishing and sign in. Delete Account is offered on the START screen and on the BEFORE CAST OFF screen, not during a trip. If a trip is on, finish it, or end it first with the stop button in the game bar.
- Tap the ⚙ button (Settings).
- Tap Delete Account. It sits under Sign out.
- Read what the screen says will go, then tap DELETE ACCOUNT.
- In the question “Delete your account?”, confirm with Delete.
What deleting in the app removes
It removes, at once and on that phone:
- the saved sign-in (your email and password);
- the trip in progress;
- the game’s records and your progress, such as whether you have seen the Harbor Manager’s story and the first trip’s hints.
It also clears your account id from analytics on the phone and signs you out. Your sound settings (volumes and mute all) stay.
Deleting in the app removes data on that phone. To close your Sim Game Studio account on our servers and erase data that has already reached AppsFlyer, use the email request below.
Request deletion by email
If you cannot use the app, want to close your Sim Game Studio account, or want your server, analytics and attribution data erased, write to us from the email address of your Sim Game Studio account. Put Delete Pocket Fishing data in the subject and name the account email in the message. Never send your password or a two-factor code.
If no email app opens, write from any mail service to support@simgamestudio.com, with the subject Delete Pocket Fishing data.
We will confirm that we received your request. We may ask for what we need to verify that the account is yours. Within 30 days we delete the data we control. After we have confirmed the deletion to you, we also delete our correspondence about the request, unless the law requires us to keep it.
What a request covers
| Data or account | What happens |
|---|---|
| Data on your phone: the saved sign-in, the trip in progress, the game’s records and the sound settings | Removed at once by Delete Account in the app (the sound settings stay). Uninstalling the app removes everything it stored, subject to the phone’s backup settings; the sign-in is never in a backup. An email cannot reach your phone, so for this data use the steps above. |
| Analytics and attribution data at AppsFlyer | On your email request, we ask AppsFlyer to erase the attribution and event data linked to your account id and your device. AppsFlyer then handles that under its own privacy policy. |
| Your Sim Game Studio account and data on our servers | We operate the account service and can close your account. On your verified email request, we close the account and delete its records, including its balance and the results of your casts, within 30 days, except for the limited records described below. |
What we may have to keep
Some data may stay after a request, for security, fraud prevention or a legal obligation. When this applies to your request, we tell you which data and why.
- Security. The access logs of this website (IP address, browser, time and page) are kept for a short period, for security. A request does not shorten that period.
- Fraud prevention. If your use of the game was part of cheating, or of an attack on our servers, we may keep the minimum record needed to stop it happening again, such as your account id and a note of what happened.
- Legal obligations. If the law requires us to keep a record, we keep only that record, and only for as long as the law requires.
Questions
Write to support@simgamestudio.com. To learn how Pocket Fishing handles data in general, read the Privacy Policy.