Pocket Goal

Delete Account and Data

Effective date: October 20, 2026

This page is for the app Pocket Goal by Sim Game Studio. It explains how to delete your Pocket Goal data, in the app or by email, and what each route covers.

Delete in the app

Open Pocket Goal and sign in. Delete Account is offered on the title screen and on the BEFORE KICKOFF screen, not during a match. If a match is on, finish it, or stop it with ⚙ → END MATCH first.
Tap the ⚙ button (Settings).
Tap Delete Account. It sits under Sign out.
Read what the screen says will go, then tap DELETE ACCOUNT.
In the question “Delete your account?”, confirm with Delete.

What deleting in the app removes

It removes, at once and on that phone:

the saved sign-in (your email and password);
the match in progress;
the game’s records and your progress, such as whether you have seen the club story and the first-match hint.

It also clears your account id from analytics on the phone and signs you out. Your settings (volumes, mute, haptics, reduced motion) stay.

Deleting in the app does not delete your account on a third-party platform, and it does not erase data that has already reached AppsFlyer. To have that erased, use the email request below.

Request deletion by email

If you cannot use the app, or you want your analytics and attribution data erased, write to us from the email address of your account on the third-party platform. Put Delete Pocket Goal data in the subject and name the account email in the message. Never send your password or a two-factor code.

Email a deletion request

If no email app opens, write from any mail service to support@simgamestudio.com, with the subject Delete Pocket Goal data.

We will confirm that we received your request. We may ask for what we need to verify that the account is yours. Within 30 days we delete the data we control. After we have confirmed the deletion to you, we also delete our correspondence about the request, unless the law requires us to keep it.

What a request covers

Data or account	What happens
Data on your phone: the saved sign-in, the match in progress, the game’s records and the settings	Removed at once by Delete Account in the app (the settings stay). Uninstalling the app removes everything it stored, subject to the phone’s backup settings; the sign-in is never in a backup. An email cannot reach your phone, so for this data use the steps above.
Analytics and attribution data at AppsFlyer	On your email request, we ask AppsFlyer to erase the attribution and event data linked to your account id and your device. AppsFlyer then handles that under its own privacy policy.
Your account on the third-party platform and its history	This belongs to the third party, not to us, so we cannot delete or close it. Your balances and history stay with the third party. To close the account, make a request through its official support.

What we may have to keep

Some data may stay after a request, for security, fraud prevention or a legal obligation. When this applies to your request, we tell you which data and why.

Security. The access logs of this website (IP address, browser, time and page) are kept for a short period, for security. A request does not shorten that period.
Fraud prevention. If your use of the game was part of cheating, or of an attack on our servers or the third party’s, we may keep the minimum record needed to stop it happening again, such as your account id and a note of what happened.
Legal obligations. If the law requires us to keep a record, we keep only that record, and only for as long as the law requires.

Questions

Write to support@simgamestudio.com. To learn how Pocket Goal handles data in general, read the Privacy Policy.